Privacy Policy

Last Updated: April 23, 2025

This Privacy Policy describes how houseek.ai Inc. ("houseek.ai," "we," "us," or "our"), a Washington corporation, collects, uses, and shares your personal information when you use our website (houseek.ai), mobile applications, and other online products and services (collectively, the "Services").

By using our Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us, including:

• Account Information: When you create an account, we collect your name, email address, phone number, and password.
• Profile Information: Information you add to your profile, such as your preferences, budget, timeline, and property requirements.
• Property Search Information: Information about properties you search for, view, save, or inquire about.
• Communications: Information you provide when you contact us, participate in surveys, or communicate with our AI assistant.
• Payment Information: If you make purchases through our Services, we collect payment information, though full payment details are processed by our payment processors.

1.2 Information We Collect Automatically

When you use our Services, we automatically collect certain information, including:

• Device Information: Information about the device you use to access our Services, including hardware model, operating system, unique device identifiers, and mobile network information.
• Usage Information: Information about your use of our Services, such as the features you use, pages you visit, time spent on pages, and search queries.
• Location Information: With your permission, we may collect precise location information from your device.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Personalize your experience and deliver content relevant to your interests
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Train and improve our artificial intelligence systems
• Comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: We share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• With Real Estate Professionals: When you request information about a property or express interest in connecting with a real estate agent, we may share your information with relevant real estate professionals.
• For Legal Reasons: We may share information if we believe disclosure is necessary to comply with applicable laws, regulations, legal processes, or governmental requests.
• In Connection with a Business Transfer: We may share information in connection with a substantial corporate transaction, such as a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
• With Your Consent: We may share information with third parties when you direct us to do so or otherwise consent to the sharing.

4. Your Choices

You have several choices regarding your information:

• Account Information: You can update your account information by logging into your account settings.
• Marketing Communications: You can opt out of receiving promotional emails by following the instructions in those emails or by adjusting your notification preferences in your account settings.
• Cookies: Most web browsers are set to accept cookies by default. You can usually adjust your browser settings to remove or reject cookies.
• Location Information: You can prevent us from collecting precise location information by adjusting the location permissions in your device settings.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us.

7. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. International Data Transfers

We are based in the United States and process information on servers located in the United States. If you are located outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain facilities.

9. Your California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). For more information about these rights and how to exercise them, please see our California Privacy Notice.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our Services prior to the changes becoming effective. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

houseek.ai Inc.
7513 SE 27th ST, Suite A
Mercer Island, WA 98040
Email: privacy@houseek.ai
Phone: (206) 555-1234